Refund policy

Return & Refund Policy

Last Updated: July 2026

At Fashino World, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns for eligible products within 7 days from the date of delivery.

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn.
  • Be returned with all original tags, labels, packaging, and accessories.
  • Be in its original condition.
  • Be accompanied by proof of purchase or order confirmation.

Products that do not meet these conditions may not qualify for a return.

2. Non-Returnable Products

For hygiene and quality reasons, the following products are not eligible for return or exchange, unless they are received damaged, defective, or incorrect:

  • Earrings and selected jewellery items
  • Opened or used beauty, skincare, and cosmetic products
  • Personal care products
  • Innerwear and intimate apparel
  • Customized or personalized product
  • Products marked as Final Sale or Non-Returnable

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit,
  • Defective,
  • Incorrect, or
  • Missing items,

please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please share:

  • Your Order ID
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

After verification, we will arrange a replacement or refund, as applicable.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support team via email or phone.
  2. Provide your Order ID and reason for the return.
  3. If your request is approved, we will share the return instructions.
  4. Pack the product securely in its original packaging.
  5. Hand over the parcel to the assigned courier partner or follow the return instructions provided by our support team.

Returns sent without prior approval may not be accepted.

Refund Policy

5. Refund Approval

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method.

6. Refund Timeline

Approved refunds are generally processed within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

7. Shipping Charges

Original shipping charges are generally non-refundable, except in cases where:

  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The error occurred on our part.

8. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, if the product is eligible under this policy, you may request a return after delivery.

9. Exchange Policy

Eligible products may be exchanged based on product availability.

If a replacement is unavailable, we will process a refund in accordance with this policy.

The exchange/replacement product will be delivered within 7-10 days

10. Refunds Will Not Be Approved If

Refund requests may be rejected if:

  • The product has been used, washed, altered, or damaged after delivery.
  • Original tags, packaging, or accessories are missing.
  • The return request is made after the eligible return period.
  • The product belongs to the non-returnable category.
  • The product fails our quality inspection upon return.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Fashino World

📧 Email: contact.fashino@gmail.com

📞 Phone: +91 98311 94847

🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.